Address verification is a precautionary measure Flashcardz.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.

If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to address.

Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call at 1-888-463-4332 to let us know and we will re-attempt address verification to complete the processing of your order.

Orders with the same billing and shipping address are more likely to ship same-day.

NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!
All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5 business days from the time your return is received.
 
Returning a DEFECTIVE ITEM
Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. Flashcardz.com shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
 
Manufacturer Restrictions
Some manufacturers have implemented returns restrictions that prevent Flashcardz.com from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to Flashcardz.com FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. Flashcardz.com cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.
 
Non-Defective Returns
Returns of NON-DEFECTIVE items that are returnable by Flashcardz.com to product manufacturers may, at Flashcardz.com’s sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at Flashcardz.com’s sole discretion within 30 days of original invoice date. Please call us at 888-463-4332 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.
 
Software And Consumables
SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.
 
Rebates
Products offering mail-in-rebates are non-returnable to Flashcardz.com once the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED or subject to a restocking fee. If you have any questions please call us at Flashcardz.com BEFORE removing the UPC code from your product.
 
Step 1: Check Your Return
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packag-ing, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Flashcardz.com’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
 
         
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:

    * Products which are improperly packaged
    * Products returned to Flashcardz.com in non-qualified shipping container
    * Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
    * Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
    * Products or packages with barcode label removed
    * Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Flashcardz.com maintains serial number tracking)
    * DAMAGE: Cracked components or damage to any circuit boards
    * DAMAGE: Any dents, scratches, defacement or abuse of base casting
    * DAMAGE: Torn or punctured tape seals
    * DAMAGE: Loose, damaged or removed screws/fasteners
    * Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return

Step 2: Call for a Return Authorization (RA) Number: Flashcardz.com
Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be documented and returned to you.
 
Step 3: Ship and Insure Your Return
We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” Flashcardz.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion Flashcardz.com may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.
 
IMPORTANT NOTICE:
If Your Return does not qualify
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call us at Flashcardz.com to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Flashcardz.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Flashcardz.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 ( USD ) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Flashcardz.com is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Flashcardz.com.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Flashcardz.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Flashcardz.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Flashcardz.com shall immediately issue a credit to your credit card account in the amount of the charge.

Return policy and limited guarantee against defects
Every third party product you buy from Flashcardz.com is backed first by the product manufacturer's warranty. Flashcardz.com's 30 day limited warranty against defects, may also apply. Flashcardz.com's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or Flashcardz.com. Hardware confirmed as defective by the product manufacturer or Flashcardz.com will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. Flashcardz.com will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product please call 888-463-4332. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RA number issued by Flashcardz.com or when the product manufactures or distributors return policies supersede ours.

WARRANTY LIMITATIONS
There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.

LIMITATION OF LIABILITY
In no event shall Flashcardz.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

TRANSIT TIME
USPS Ground: 3 - 8 Business Days
Note: Sunday deliveries are not available.

TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to contact us at 888-463-4332